I work as an officer in the Compliance Team of a domain name registrar. Several complaints reporting some form of internet abuse are reported to my team and we take action against such defaulting domain names. A couple of days back, no different from any other day, we received a bunch of complaints and processed it. Unfortunately, there was a case of false positive which got me into a small situation.
I was sitting at my desk looking at the email sent by this client who threatened to take his business away on account of this situation and I was getting ready to draft a reply explaining the instance of his order being a false positive. I knew exactly what needed to be conveyed to his gentleman, but I couldn’t come up with the right way of putting it across to him. I just froze! Couldn’t type, or scribble on the notepad, or say it out aloud what I needed to write!
I am not a writer, but my job requires me to write stuff to save my company’s and my own reputation at times. I never fall short of words or techniques to write the most horrific news in a tactful manner. But this was one scenario when words just refused to help me.
I make a big deal of this coz I never in my life thought that I would face the much discussed “writer’s block”. I thought this was a thing for professional writers, novelists, journalists.
I was ashamed of myself to be in this positon and have promised to do better. As a practise, I shall write atleast one original article a week. I hope this helps me improve my not so poor communication skills. Fingers crossed!!
